Sunday January 20, 2013 10:00 am
To Whom It May Concern:
I am at my breaking point on a subject that needs someone’s
immediate attention. Since Christmas I
have been trying to convert my DVDs to the VUDU cloud. I have purchased movies
with the coupons to try the VUDU service, and I currently use the VUDU service
with all new movie releases. However,
and this is where my breaking point comes in, despite all the advertising
Walmart has created for this, coupons, commercials, and the website, no one seems
able to do this.
I have been to five different stores, at a high cost to me
in gas and travel, and again NO ONE is able to do this VUDU service. Last night was the final straw in my
endeavors to convert these titles.
I have gone to two stores that are close to me, since
Christmas mind you, neither Store #1837 nor Store #849, have been able to
access the service. The main photo center employees know how to do it but are
not able to access the service. The employee at Store #849 has called three
other stores and the all said yes they could convert the movies, calling before
driving to these locations as not to waste my time and gas.
Store #5287, which is ten miles from my home said they could
do it, that’s a twenty mile round trip, and upon my arrival they said they
could not do the conversions without sending my disk off to be converted to
CDs. This is NOT the service I need nor want, and on the coupon themselves
state I keep my disk.
The next store on my list that said they could do it was
Store #3500, which is thirty miles from me, a SIXTY mile round trip. I was met
with the same answer, they would have to send my disk off to be converted to
CD.
The last store, Store #1137, which is thirty-three miles
from my home, SIXTY-SIX miles round trip. When arriving at this store the
employee stated with the same excuse, they would have to send my disk off. I
told the employee to get the store manager and when the MOD(Manger On Duty)
came he had no idea what I was talking about either. The first employee who
stated that the store did not even have the VUDU service changed his store when
the MOD arrived and said he could not access the system.
I handed the MOD my coupon so he could read for himself that
the disk do NOT leave the store he walked away and called someone then came
back to me and said they did not have the VUDU service. All the while the MOD
is on the phone the store employee is going out of his way to come back to me
and argue with me, even after I told him I was done talking to him for calling
me a liar after I told the MOD what the employee had stated at first about
having to send my disk off then saying he never said that. This employee came
back over and over, trying to provoke me into physical contact and saying I was
a liar.
When the MOD came back he stated again that they could not
perform the service but that store #3500 could, saying his employee called the
store and talked with their photo center, not knowing I had already been to
that location. I told him that the employee was lying because I just came from
that store. The manager asked me to leave the store and I asked for my coupons
back, as that was $8 worth of conversions, and he said he didn’t have it, they
were in his hands. Only when I got belligerent did he give me back my coupons
and I walked out of the store.
This has gone on long enough. I am trying to use a service
that is advertised as easy to use. I am trying to use a service that I have a
large need for yet no one seems to be able to help me, instead telling me at
EVERY location I have gone to that I should just go online and use the service
instead of coming into their store. If I COULD do these conversions online then
I would. IF this is the feeling of the store employees then perhaps I SHOULD
take my business elsewhere and have my online followers begin to do the same
because the employees do not wish to help their customers.
I would like someone to contact me back about this matter. I
do not believe this is company policy and I am giving Walmart a chance to save
face.
Thank you for your time,
Max M. Power
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