tag:blogger.com,1999:blog-1339016355070408896.post4473287406231230772..comments2024-01-26T00:10:30.111-06:00Comments on The Story Teller: Sears FAIL!!!!!!!!!Max M. Powerhttp://www.blogger.com/profile/03776628789747492650noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-1339016355070408896.post-62451829795227037512013-05-18T10:23:48.667-05:002013-05-18T10:23:48.667-05:00Just wanting to give my readers an update. It'...Just wanting to give my readers an update. It's been five days since I received the one phone call where I was given a load of bull and had to do Gabe's job for him and give him the store's phone number.<br />As you can see from the responses above Sears doesn't want to do more than make empty promises. I have gone out of my way and replied to each query.<br />My dear readers, judge for yourselves about Sears and thier customer service. Max M. Powerhttps://www.blogger.com/profile/03776628789747492650noreply@blogger.comtag:blogger.com,1999:blog-1339016355070408896.post-50582953686279740122013-05-15T19:17:29.713-05:002013-05-15T19:17:29.713-05:00I understand people have the same names and that c...I understand people have the same names and that confusion with a name alone can happen but I was told that EVERYTHING is automated and IF that is true then I do not see how email addresses get mixed up. I'm pretty sure that this other Max Power does not have an email similar to my own considering it's the name of my publishing company, Writing With Power.<br />That was a poor excuse of covering one's rear. Nice try though.Max M. Powerhttps://www.blogger.com/profile/03776628789747492650noreply@blogger.comtag:blogger.com,1999:blog-1339016355070408896.post-2075243020693973682013-05-15T12:29:56.000-05:002013-05-15T12:29:56.000-05:00Max,
I will forward a copy of this entire interac...Max,<br /><br />I will forward a copy of this entire interaction to your Case Manager Gabe. This is not how we want our customer's taken care of and I'm sure this is not how you would like to be assisted. We do apologize for the situation where you and another customer with the same name were confused. Thank you for your patience and I will ask that Gabe contact you as soon as possible.<br /><br />Sincerely,<br /><br />Susan R.<br />Social Media Moderator<br />Sears Social Media Support SearsCarehttps://www.blogger.com/profile/04572336128962905507noreply@blogger.comtag:blogger.com,1999:blog-1339016355070408896.post-46801813144325726182013-05-14T12:54:38.627-05:002013-05-14T12:54:38.627-05:00Posting here is the only response I'm getting....Posting here is the only response I'm getting. I replied as requested now the ball is in your court. Lets see what happens next.Max M. Powerhttps://www.blogger.com/profile/03776628789747492650noreply@blogger.comtag:blogger.com,1999:blog-1339016355070408896.post-41925566188997625832013-05-14T10:38:28.147-05:002013-05-14T10:38:28.147-05:00Dear Max, I see that both of my business partners,...Dear Max, I see that both of my business partners, Christine and Gabe have been in contact with you. We are very interested to know that you are being taken care of properly. We want you to know that we value your business very much and want to make sure that everything that can be done to help you is being done. As your case progresses, if you feel that you are not receiving the help you need and deserve, please post here and we will respond to you with our sincere assistance. Thank you for your patience and we look forward to resolving your issue.<br /><br />Thanks, <br /><br />Susan R.<br />Social Media Moderator<br />Sears Social Media Support<br />SearsCarehttps://www.blogger.com/profile/04572336128962905507noreply@blogger.comtag:blogger.com,1999:blog-1339016355070408896.post-54646480939801454312013-05-13T10:58:32.452-05:002013-05-13T10:58:32.452-05:00I received a call this morning and the excuse I wa...I received a call this morning and the excuse I was given is that EVERYTHING is automated and that my name is the same as one of his customers so my information was going to the customer's account. I find that hard to swallow.<br />He asked me the location and when I gave it he said he can not find that location and if I could give him their number. Really? I have to give YOU information on YOUR own store? Okay, I will play allow.<br />Honestly I don't care anymore but I am curious how this little circus act will end, although from what I keep seeing it does not look promising. Sorry Christine but that's coming from basic common sense.Max M. Powerhttps://www.blogger.com/profile/03776628789747492650noreply@blogger.comtag:blogger.com,1999:blog-1339016355070408896.post-89209002936387633392013-05-13T10:39:34.046-05:002013-05-13T10:39:34.046-05:00Dear Max, after reading your blog I am saddened to...Dear Max, after reading your blog I am saddened to learn we have continued to let you down. I will ensure that your case manager receives a copy of your blog. May I request the opportunity to follow up with your case and verify your contact phone number to reach you directly? At your convenience, please send to our email address smadvisor@searshc.com and reference your case number that Gabriel had listed above. We are looking forward to any opportunity you may give us to resolve your concern. Thank you for your time and consideration.<br /><br />Christine R.<br /><br />Social Media Moderator<br />Sears Social Media Support<br />SearsCarehttps://www.blogger.com/profile/04572336128962905507noreply@blogger.com